MD-Net is centrally located in the Fan District by VCU in Richmond, Virginia. You may come by the offices located at 1212½ West Cary Street, Richmond, VA 23220.

To reach us by phone please call the office at 804-354-9977.

Most service incidents can be handled over the telephone or by our remote administration capabilities so that we may reduce your service costs. However, in the event of major outages related to hardware and software, we have developed our Emergency Customer Contact Procedure:

(During or After Normal Business Hours)
First, call the office at 804-354-9977. This will result in establishing contact 99% of the time.
Next, page the on call Technician by visiting our
Support Page.

Note: Emergency service rates are tied to our On Site Service Guarantee.